General

Sustainability & Impact

• How does going solar with Terra Energy benefit the environment?

Contract & Flexibility

• Can I just purchase the system?
• Is there a cancellation fee?
• What happens to my roof if I decide to cancel?
• What happens if I move before my contract ends?

Maintenance & Support

• Will solar damage my roof during a hurricane?
• If the grid goes down, do I still lose power?
• Can I adjust my system size?
• What happens if there’s an issue with my solar panels?
• Who is responsible for system maintenance and repairs?
• What equipment manufacturer does Terra use?

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Billing & Savings

• What happens to the energy credits at the end of the year?
• Am I going to have 2 bills? Will I ever end up paying more?
• What happens with the Tax Credit?
• What happens if I produce more energy than I use?
• Will my price stay the same or does it fluctuate?
• How does billing work?

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Eligibility & Installation

• What type of panels do you use?
• What is interconnection?
• What happens if my roof needs repairs?
• How long does the installation process take?
• How long does the system last?
• Who is eligible for a solar subscription?

General Questions

• Does Terra offer batteries? Can I install my own battery?
• Will my HOA have an issue with me going solar?
• Do I need to insure the system? Who insures the system?
• How does Terra make money?
• Will I still be connected to the grid?
• What are the benefits of choosing a solar subscription over traditional financing?

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